Before you book
Booking & cancellation policies
- ConfirmationYour booking is confirmed once we reply on WhatsApp or by email. Book at least 1 hour ahead, subject to availability.
- ArrivalPlease arrive 10 minutes early. If you arrive late, the massage ends at the scheduled time so the next guest isn't delayed, and the full price applies.
- Changes & cancellations at the spaFree up to 3 hours before. If you don't show up without notice, future bookings must be paid in advance.
- At your villaPaid in advance. Covers Las Terrenas and El Limón. Cancel 24 hours or more ahead and we refund you or move the date; with less than 24 hours, it becomes credit for another date (valid 3 months). If there is no access to the villa at the agreed time, there is no refund.
- Premium ritual & groupsConfirmed with a 50% deposit. Cancel 48 hours or more ahead and we refund the deposit; with less notice, it becomes credit for another date (valid 3 months).
- PaymentsWe accept card, cash in pesos, dollars or euros, bank transfer and Zelle.
